AuraCast Privacy Policy
Effective Date: January 1, 2025
Welcome to AuraCast! At AuraCast, located at 123 Queen Street West, Toronto, ON M5H 2N1, Canada, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, AuraCast.com, and our services (collectively, the "Services"). This policy is designed to comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information Collection
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and any other information you provide to us when you create an account, subscribe to our newsletter, or contact us for support.
- Usage Data: We automatically collect information about your use of the Services, such as the podcasts you listen to, the pages you visit, the time and date of your visits, and other usage statistics.
- Device Information: We collect information about the devices you use to access our Services, including the device type, operating system, browser type, IP address, and unique device identifiers.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Services. Please refer to our Cookies Policy for more detailed information.
2. Usage of Information
We use the information we collect for various purposes, including:
- Providing and Improving the Services: We use your information to operate, maintain, and improve our Services, including personalizing your experience and providing you with relevant content.
- Communicating with You: We use your information to respond to your inquiries, provide customer support, and send you updates, newsletters, and promotional materials. You can opt out of receiving promotional emails at any time by following the instructions in the email.
- Analyzing Usage: We use your information to analyze how our Services are used, to identify trends, and to measure the effectiveness of our marketing campaigns.
- Protecting Our Rights: We use your information to protect our rights and the rights of our users, including preventing fraud and enforcing our Terms and Conditions.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, including responding to legal requests and preventing illegal activities.
3. Sharing of Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who assist us in providing the Services, such as hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. In such cases, we will obtain your consent before sharing your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring party. We will notify you of any such transfer and provide you with the opportunity to opt out.
- With Your Consent: We may share your information with third parties with your explicit consent.
We do not sell your personal information to third parties.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your personal information during transmission and at rest.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Security Audits: We regularly conduct security audits to identify and address vulnerabilities.
- Employee Training: We train our employees on privacy and security best practices.
Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to our processing of your personal information, under certain circumstances.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Privacy Officer at the contact information provided below. We will respond to your request within 30 days.
7. Children's Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by sending you an email or posting a prominent notice on our website.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Privacy Officer: Isabella Rodriguez
Email: [email protected]
Phone: +1 782-313-6504
Address: AuraCast Legal Department, 123 Queen Street West, Toronto, ON M5H 2N1, Canada
We are committed to resolving any complaints or disputes regarding your privacy. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.